Letter of Complaint

Nama : Evita Yusrina
NPM  : 22215310


                                                                                                        Tambun Bekasi
                                                                                                        Garuda Street,5
                                                                                                        Bekasi, West Java 17510 
                                                                                                        21 Desember 2017

Bekasi Washing Machine Shop
Bekasi Raya Street,5
Bekasi, West Jaya 17510
 

Dear Sir or Madam,

I bought a Washing machine from you on 25 december 2017. I paid Rp.3000.000

I now find the goods have the following fault:

The machine stops working after half an hour and won't work again for at least an hour.

Under the Consumer Rights Act 1999 goods you supply must be fit for purpose. As there was a problem with the goods when I bought them, I request that you give me a full refund.

I have enclosed a copy of the receipt in support of my claim.

Please respond within 14 days of receiving this letter.

                                                                                                                                                                Sincerely

                                                                                                                                                                Evita