letter of Invitation

Nama : Evita Yusrina
NPM  : 22215310


                                                                                    Bekasi.Thursday, April 16, 2017
                                                                                    No: 6G / 015/17
                                                                                    Page: Offer
                                                                                    Attachment: 1 (One) Proposal

Dear.

CEO / CEO of PT

With respect,

We are a company engaged in the field of Information Technology especially in Web development (Web development) and Multimedia. We intend to introduce our services to your company, hope to establish cooperation on Information Technology development especially in Web development and Multimedia as a means of publication and promotion of your company. and In the context of monitoring and performance evaluation. The meeting took place on the day we planned on :

Day and Date           : Monday, 24th October 2016

Time                         : 1.00 until 3.00 PM

Place                        : Neo Tendean hotel – Meeting Room

We hope to establish cooperation with the company Bpak / Ms. Thank you for your kind attention and good cooperation.

Best regards,

                                                                                                                                                    Evita                                 

letter of Apology

Nama : Evita Yusrina
NPM  : 22215310

To

Mrs Evita

Garuda Street,5

Date : 27 Desember 2017

Subject : Apologizing for the damaged product

Dear Mrs. Evita

Please accept our sincere apologies for the inconvenience you may have experienced in respect to damaged product.

At Bekasi Washing Machine Shop, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations.

As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by double checking washing machine function.

Because of this serious oversight, we are going to provide you a complimentary coupon

We deeply value your relationship with Bekasi Washing Machine Shop  and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at bekasiwashingmachine@gmail.com

Yours in service

Bekasi Washing Machine Shop

Letter of Complaint

Nama : Evita Yusrina
NPM  : 22215310


                                                                                                        Tambun Bekasi
                                                                                                        Garuda Street,5
                                                                                                        Bekasi, West Java 17510 
                                                                                                        21 Desember 2017

Bekasi Washing Machine Shop
Bekasi Raya Street,5
Bekasi, West Jaya 17510
 

Dear Sir or Madam,

I bought a Washing machine from you on 25 december 2017. I paid Rp.3000.000

I now find the goods have the following fault:

The machine stops working after half an hour and won't work again for at least an hour.

Under the Consumer Rights Act 1999 goods you supply must be fit for purpose. As there was a problem with the goods when I bought them, I request that you give me a full refund.

I have enclosed a copy of the receipt in support of my claim.

Please respond within 14 days of receiving this letter.

                                                                                                                                                                Sincerely

                                                                                                                                                                Evita